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Getting started with your hardware wallet
Look up your hardware wallet below. For every model we explain how to confirm it is authentic, where to download the software, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.
Never share your recovery phraseNobody at cryptomaan, BTC Direct or your wallet's brand will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it.
Download software from the official address onlyEach wallet lists the brand's own web address, for example ledger.com/start or trezor.io/start. Avoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.
Select your wallet
32 models
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Ledger
Ledger Flex
1Verify first
How to tell if your Ledger Flex is the real thing
- Buy from Ledger or an official reseller.
- Go through the contents of the box.
- The Recovery Sheet should be blank.
- The device boots to a welcome screen and does not ask for an existing PIN; you pick your own PIN code.
- Run the Ledger Genuine Check in the Ledger Wallet app: during installation, or via My Ledger, which should read 'Your device is genuine'.
- Packaging seal
- Yes, most Flex boxes carry an anti-tamper seal on the packaging; there is no plastic film around it
- In the box
- 1 Ledger Flex, 1 USB-C to USB-C cable, 3 Recovery Sheets, 1 Ledger Recovery Key, manual
- Inspect the hardware
2Getting started
Only download the software fromledger.com/start
- App
- Ledger Wallet (previously Ledger Live)
- Need a phone or computer?
- Setup is possible without the app, but Ledger strongly recommends the Ledger Wallet app on a smartphone or computer. The app is needed to add apps, update Ledger OS and verify authenticity; reviewing and signing happen on the device
- Phone
- Android 10+, iOS 15+
- Computer
- Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks
3Backup and access
- Backup
- 24-word recovery phrase on paper (Recovery Sheet), Ledger Recovery Key (included NFC card with PIN code), Ledger Recover (optional subscription)
- PIN code
- PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
- Passphrase
- Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
- Recovering in another wallet
- Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Ledger OS updates through the Ledger Wallet app on desktop or mobile; the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
- Coins supported
- Ledger's current list
- BTC Direct integration
- Yes
- Support from Ledger
- Ledger support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Ledger Flex on cryptomaan.eu
Ledger Nano Gen5
1Verify first
How to tell if your Ledger Nano Gen5 is the real thing
- Buy from Ledger or an official reseller.
- Go through the contents of the box.
- The Recovery Sheet should be blank.
- The device boots to a welcome screen and does not ask for an existing PIN; you pick your own PIN code.
- Run the Ledger Genuine Check in the Ledger Wallet app: during installation, or via My Ledger, which should read 'Your device is genuine'.
- Packaging seal
- Yes
- In the box
- 1 Ledger Nano Gen5, 1 USB-C to USB-C cable, 3 Recovery Sheets, 1 Ledger Recovery Key, safety and regulatory leaflet
- Inspect the hardware
2Getting started
Only download the software fromledger.com/start
- App
- Ledger Wallet (previously Ledger Live)
- Need a phone or computer?
- Setup is possible without the app, but Ledger strongly recommends the Ledger Wallet app on a smartphone or computer. The app is needed to add apps, update Ledger OS and verify authenticity; reviewing and signing happen on the device
- Phone
- Android 10+, iOS 15+
- Computer
- Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks
3Backup and access
- Backup
- 24-word recovery phrase on paper (Recovery Sheet), Ledger Recovery Key (included NFC card with PIN code), Ledger Recover (optional subscription)
- PIN code
- PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
- Passphrase
- Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
- Recovering in another wallet
- Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Ledger OS updates through the Ledger Wallet app on desktop or mobile; the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
- Coins supported
- Ledger's current list
- BTC Direct integration
- Yes
- Support from Ledger
- Ledger support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Ledger Nano Gen5 on cryptomaan.eu
Ledger Stax
1Verify first
How to tell if your Ledger Stax is the real thing
- Buy from Ledger or an official reseller.
- Go through the contents of the box.
- The Recovery Sheet should be blank.
- The device boots to a welcome screen and does not ask for an existing PIN; you pick your own PIN code.
- Run the Ledger Genuine Check in the Ledger Wallet app: during installation, or via My Ledger, which should read 'Your device is genuine'.
- In the box
- 1 Ledger Stax, 1 USB-C to USB-C cable, 3 Recovery Sheets, 1 Ledger Stax Magnet Shell, 1 Ledger Recovery Key, manual
- Inspect the hardware
2Getting started
Only download the software fromledger.com/start
- App
- Ledger Wallet (previously Ledger Live)
- Need a phone or computer?
- Setup is possible without the app, but Ledger strongly recommends the Ledger Wallet app on a smartphone or computer. The app is needed to add apps, update Ledger OS and verify authenticity; reviewing and signing happen on the device
- Phone
- Android 10+, iOS 15+
- Computer
- Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks
3Backup and access
- Backup
- 24-word recovery phrase on paper (Recovery Sheet), Ledger Recovery Key (included NFC card with PIN code), Ledger Recover (optional subscription)
- PIN code
- PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
- Passphrase
- Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
- Recovering in another wallet
- Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Ledger OS updates through the Ledger Wallet app on desktop or mobile; the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
- Coins supported
- Ledger's current list
- BTC Direct integration
- Yes
- Support from Ledger
- Ledger support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Ledger Stax on cryptomaan.eu
Ledger Nano S Plus
1Verify first
How to tell if your Ledger Nano S Plus is the real thing
- Buy from Ledger or an official reseller.
- Go through the contents of the box.
- The Recovery Sheet should be blank.
- The device boots to the 'Welcome to Ledger Nano S Plus' screen and does not ask for an existing PIN; you pick your own PIN code.
- The Ledger Genuine Check in the Ledger Wallet app runs during installation and each time you connect to My Ledger.
- In the box
- 1 Ledger Nano S Plus, 1 USB-C to USB-A cable, 3 Recovery Sheets, 1 keychain strap, safety and regulatory leaflet
- Inspect the hardware
2Getting started
Only download the software fromledger.com/start
- App
- Ledger Wallet (previously Ledger Live)
- Need a phone or computer?
- Yes: the device has no battery and only works when plugged into a computer or Android phone over USB. PIN code and recovery phrase are set on the device itself; adding apps, accounts and transactions require the Ledger Wallet app
- Phone
- Android 10+ (via USB cable); not compatible with iOS
- Computer
- Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks
3Backup and access
- Backup
- 24-word recovery phrase on paper (Recovery Sheet), Ledger Recover (optional subscription). The Ledger Recovery Key does not work with this model (no NFC)
- PIN code
- PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
- Passphrase
- Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
- Recovering in another wallet
- Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Ledger OS updates through the Ledger Wallet app on desktop, or on Android over USB; the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
- Coins supported
- Ledger's current list
- BTC Direct integration
- Yes
- Support from Ledger
- Ledger support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Ledger Nano S Plus on cryptomaan.eu
Ledger Nano X
1Verify first
How to tell if your Ledger Nano X is the real thing
- Buy from Ledger or an official reseller.
- Go through the contents of the box.
- The Recovery Sheet should be blank.
- The device boots to the 'Welcome to Ledger Nano X' screen and does not ask for an existing PIN; you pick your own PIN code.
- The Ledger Genuine Check in the Ledger Wallet app runs during installation and each time you connect to My Ledger.
- In the box
- 1 Ledger Nano X, 1 USB-C to USB-A cable, 3 Recovery Sheets, 1 keychain strap, safety and regulatory leaflet
- Inspect the hardware
2Getting started
Only download the software fromledger.com/start
- App
- Ledger Wallet (previously Ledger Live)
- Need a phone or computer?
- Yes: PIN code and recovery phrase are set on the device itself, but adding apps and accounts, checking balances and transacting require the Ledger Wallet app on a computer or smartphone
- Phone
- Android 10+, iOS 15+
- Computer
- Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks
3Backup and access
- Backup
- 24-word recovery phrase on paper (Recovery Sheet), Ledger Recover (optional subscription). The Ledger Recovery Key does not work with this model (no NFC)
- PIN code
- PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
- Passphrase
- Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
- Recovering in another wallet
- Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Ledger OS updates through the Ledger Wallet app: on desktop or Android over USB, or over Bluetooth in the mobile app (from Ledger OS 2.4.1); the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
- Coins supported
- Ledger's current list
- BTC Direct integration
- Yes
- Support from Ledger
- Ledger support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Ledger Nano X on cryptomaan.eu
Trezor
Trezor Safe 7
1Verify first
How to tell if your Trezor Safe 7 is the real thing
- Make sure the watermarked film around the box and the holographic seal over the USB-C port are intact.
- Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
- The backup cards should be empty.
- The device arrives without firmware; Trezor Suite installs the official, signed firmware.
- On first connection, both secure elements and the microcontroller take part in an authenticity check in Trezor Suite. In doubt? Stop and get in touch with Trezor Support.
- Packaging seal
- Yes, holographic seal over the USB-C port, plus watermarked film around the box
- In the box
- 1 Trezor Safe 7, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, safety guide, Trezor stickers
2Getting started
Only download the software fromtrezor.io/start
- App
- Trezor Suite
- Need a phone or computer?
- Yes: Trezor Suite on a computer or smartphone is required for installation and use; connect via USB-C or Bluetooth, on an iPhone via Bluetooth only
- Phone
- Android 12+ (via USB-C or Bluetooth); iOS 15+ (full functionality, via Bluetooth)
- Computer
- Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported
3Backup and access
- Backup
- 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
- PIN code
- PIN code of 4 to 50 digits; the wallet is erased after 10 failed attempts
- Passphrase
- Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
- Recovering in another wallet
- Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Updates through Trezor Suite on desktop or mobile; the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Rabby, Exodus, Backpack, Rainbow, Safe, NuFi, Electrum, Sparrow
- Coins supported
- Trezor's current list
- BTC Direct integration
- Yes
- Support from Trezor
- Trezor support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Trezor Safe 7 on cryptomaan.eu
Trezor Safe 5
1Verify first
How to tell if your Trezor Safe 5 is the real thing
- Make sure the packaging (sometimes in plastic film) and the holographic seal over the USB-C port are intact.
- Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
- The backup cards should be empty.
- The device arrives without firmware; Trezor Suite installs the official, signed firmware.
- Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.
- Packaging seal
- Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue. The box may come in plastic film
- In the box
- 1 Trezor Safe 5, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers
2Getting started
Only download the software fromtrezor.io/start
- App
- Trezor Suite
- Need a phone or computer?
- Yes: the device is set up and used through Trezor Suite on a computer or Android phone, connected with the USB-C cable; setting it up from an iPhone is not possible
- Phone
- Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
- Computer
- Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported
3Backup and access
- Backup
- 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
- PIN code
- PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
- Passphrase
- Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
- Recovering in another wallet
- Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Rabby, Exodus, Backpack, Rainbow, Safe, NuFi, Electrum, Sparrow
- Coins supported
- Trezor's current list
- BTC Direct integration
- Yes
- Support from Trezor
- Trezor support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Trezor Safe 5 on cryptomaan.eu
Trezor Safe 3
1Verify first
How to tell if your Trezor Safe 3 is the real thing
- Make sure the packaging and the holographic seal over the USB-C port are intact.
- Inside you'll find the device, 2 backup cards, getting-started guide, safety leaflet, stickers and USB-C cable.
- The backup cards should be empty.
- The device arrives without firmware; Trezor Suite installs the official, signed firmware.
- Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.
- Packaging seal
- Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue
- In the box
- 1 Trezor Safe 3, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers
2Getting started
Only download the software fromtrezor.io/start
- App
- Trezor Suite
- Need a phone or computer?
- Yes: the device has no battery and is set up and used through Trezor Suite on a computer or Android phone; setting it up from an iPhone is not possible
- Phone
- Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
- Computer
- Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported
3Backup and access
- Backup
- 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
- PIN code
- PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
- Passphrase
- Yes, up to 50 characters; entered with the buttons on the device or in Trezor Suite; never stored
- Recovering in another wallet
- Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates
More about this wallet
- Third-party wallets
- MetaMask, Rabby, Exodus, Backpack, Rainbow, Safe, NuFi, Electrum, Sparrow
- Coins supported
- Trezor's current list
- BTC Direct integration
- Yes
- Support from Trezor
- Trezor support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Trezor Safe 3 on cryptomaan.eu
Trezor Safe 7 - Bitcoin-only
1Verify first
How to tell if your Trezor Safe 7 - Bitcoin-only is the real thing
- Make sure the watermarked film around the box and the holographic seal over the USB-C port are intact.
- Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
- The backup cards should be empty.
- The device arrives without firmware; Trezor Suite installs the official, signed firmware.
- On first connection, both secure elements and the microcontroller take part in an authenticity check in Trezor Suite. In doubt? Stop and get in touch with Trezor Support.
- Packaging seal
- Yes, holographic seal over the USB-C port, plus watermarked film around the box
- In the box
- 1 Trezor Safe 7, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, safety guide, Trezor stickers
2Getting started
Only download the software fromtrezor.io/start
- App
- Trezor Suite
- Need a phone or computer?
- Yes: Trezor Suite on a computer or smartphone is required for installation and use; connect via USB-C or Bluetooth, on an iPhone via Bluetooth only
- Phone
- Android 12+ (via USB-C or Bluetooth); iOS 15+ (full functionality, via Bluetooth)
- Computer
- Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported
3Backup and access
- Backup
- 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
- PIN code
- PIN code of 4 to 50 digits; the wallet is erased after 10 failed attempts
- Passphrase
- Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
- Recovering in another wallet
- Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Updates through Trezor Suite on desktop or mobile; the model still gets updates
More about this wallet
- Third-party wallets
- Third-party bitcoin wallets such as Electrum and Sparrow
- BTC Direct integration
- Yes
- Support from Trezor
- Trezor support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Trezor Safe 7 - Bitcoin-only on cryptomaan.eu
Trezor Safe 5 - Bitcoin-only
1Verify first
How to tell if your Trezor Safe 5 - Bitcoin-only is the real thing
- Make sure the packaging (sometimes in plastic film) and the holographic seal over the USB-C port are intact.
- Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
- The backup cards should be empty.
- The device arrives without firmware; Trezor Suite installs the official, signed firmware.
- Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.
- Packaging seal
- Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue. The box may come in plastic film
- In the box
- 1 Trezor Safe 5 Bitcoin-only, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers
2Getting started
Only download the software fromtrezor.io/start
- App
- Trezor Suite
- Need a phone or computer?
- Yes: the device is set up and used through Trezor Suite on a computer or Android phone, connected with the USB-C cable; setting it up from an iPhone is not possible
- Phone
- Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
- Computer
- Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported
3Backup and access
- Backup
- 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
- PIN code
- PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
- Passphrase
- Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
- Recovering in another wallet
- Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates
More about this wallet
- Third-party wallets
- Third-party bitcoin wallets such as Electrum and Sparrow
- BTC Direct integration
- Yes
- Support from Trezor
- Trezor support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Trezor Safe 5 - Bitcoin-only on cryptomaan.eu
Trezor Safe 3 - Bitcoin-only
1Verify first
How to tell if your Trezor Safe 3 - Bitcoin-only is the real thing
- Make sure the packaging and the holographic seal over the USB-C port are intact.
- Inside you'll find the device, 2 backup cards, getting-started guide, safety leaflet, stickers and USB-C cable.
- The backup cards should be empty.
- The device arrives without firmware; Trezor Suite installs the official, signed firmware.
- Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.
- Packaging seal
- Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue
- In the box
- 1 Trezor Safe 3 Bitcoin-only, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers
2Getting started
Only download the software fromtrezor.io/start
- App
- Trezor Suite
- Need a phone or computer?
- Yes: the device has no battery and is set up and used through Trezor Suite on a computer or Android phone; setting it up from an iPhone is not possible
- Phone
- Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
- Computer
- Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported
3Backup and access
- Backup
- 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
- PIN code
- PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
- Passphrase
- Yes, up to 50 characters; entered with the buttons on the device or in Trezor Suite; never stored
- Recovering in another wallet
- Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates
More about this wallet
- Third-party wallets
- Third-party bitcoin wallets such as Electrum and Sparrow
- BTC Direct integration
- Yes
- Support from Trezor
- Trezor support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Trezor Safe 3 - Bitcoin-only on cryptomaan.eu
BitBox
BitBox02 Nova
1Verify first
How to tell if your BitBox02 Nova is the real thing
- Make sure the clear vacuum bag with its grey pattern is intact along all four sealed edges.
- Plug in the device: the BitBoxApp runs the Attestation Check automatically before you unlock it.
- If a warning appears, stop and reach out to BitBox support.
- Packaging seal
- Yes, the device comes in a clear, vacuum-sealed bag with a grey pattern along all four edges
- In the box
- 1 BitBox02 Nova, 1 microSD card, 1 USB-C extension cable, 1 USB-A to USB-C adapter, 1 USB-C to Lightning adapter, rubber pulls, stickers
2Getting started
Only download the software frombitbox.swiss/start
- App
- BitBoxApp (Windows, macOS, Linux, Android, iOS and iPadOS)
- Need a phone or computer?
- Yes, setup runs through the BitBoxApp on a computer, Android device, iPhone or iPad
- Phone
- Android 9+ (via USB-C), iOS 16+ and iPadOS 16+ (via Bluetooth)
- Computer
- Windows 10+, macOS 12+, Linux (x86_64)
3Backup and access
- Backup
- Backup on the included microSD card (not encrypted by default); optionally write down the recovery words (24 words by default, BIP39; 12 words is also possible)
- PIN code
- Device password instead of a PIN code, entered on the device itself; after 10 failed attempts the device resets and you have to restore from the backup. On the Nova, a hardware counter enforces that limit of 10 attempts
- Passphrase
- Yes, optional passphrase of up to 149 characters (standard ASCII characters); enable it in the BitBoxApp (Settings > Manage device > Expert settings > Passphrase) and enter it on the device
- Recovering in another wallet
- Yes, the recovery words follow BIP39 and can be restored on another hardware wallet that supports BIP39
Restoring, or forgot your code?
4Keeping it current
Action neededUse the BitBoxApp to confirm your firmware is 9.26.5 or newer, and update if it isn't. That release resolves the issues BitBox disclosed in August 2026. No exploitation has been reported.
- Updating firmware
- Through the BitBoxApp (Settings > Manage device > Firmware); the firmware is bundled with the app and an update does not change which coins are supported
More about this wallet
- Third-party wallets
- Bitcoin: Electrum, Sparrow, Specter, Wasabi. Multi Edition also: MyEtherWallet, Rabby and NuFi (Ethereum and EVM networks), AdaLite and NuFi (Cardano)
- Coins supported
- BitBox's current list
- BTC Direct integration
- Yes
- Support from BitBox
- BitBox support pageContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- BitBox02 Nova on cryptomaan.eu
BitBox 02 - Bitcoin only edition
1Verify first
How to tell if your BitBox 02 - Bitcoin only edition is the real thing
- Make sure the clear vacuum bag with its grey pattern is intact along all four sealed edges.
- Plug in the device: the BitBoxApp runs the Attestation Check automatically before you unlock it.
- If a warning appears, stop and reach out to BitBox support.
- Packaging seal
- Yes, the device comes in a clear, vacuum-sealed bag with a grey pattern along all four edges
- In the box
- 1 BitBox02, 1 microSD card, 1 USB-C extension cable, 1 USB-A to USB-C adapter, rubber pulls, stickers
2Getting started
Only download the software frombitbox.swiss/start
- App
- BitBoxApp (Windows, macOS, Linux, Android)
- Need a phone or computer?
- Yes, setup runs through the BitBoxApp on a computer or Android device
- Phone
- Android 9+ with USB-OTG; iOS is not supported
- Computer
- Windows 10+, macOS 12+, Linux (Debian 11.6+, Ubuntu 22.04+, Fedora 36+), 64-bit only; Chromebooks don't work
3Backup and access
- Backup
- Backup on the included microSD card (not encrypted by default); optionally write down the recovery words (24 words by default, BIP39; 12 words is also possible)
- PIN code
- Device password instead of a PIN code, entered on the device itself; after 10 failed attempts the device resets and you have to restore from the backup
- Passphrase
- Yes, optional passphrase of up to 149 characters (standard ASCII characters); enable it in the BitBoxApp (Settings > Manage device > Expert settings > Passphrase) and enter it on the device
- Recovering in another wallet
- Yes, the recovery words follow BIP39 and can be restored on another hardware wallet that supports BIP39
Restoring, or forgot your code?
4Keeping it current
Action neededUse the BitBoxApp to confirm your firmware is 9.26.5 or newer, and update if it isn't. That release resolves the issues BitBox disclosed in August 2026. No exploitation has been reported.
- Updating firmware
- Through the BitBoxApp (Settings > Manage device > Firmware); the firmware is bundled with the app
More about this wallet
- Third-party wallets
- Electrum, Sparrow, Specter, Wasabi
- BTC Direct integration
- Yes
- Support from BitBox
- BitBox support pageContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
BitBox 02 - Multi edition
1Verify first
How to tell if your BitBox 02 - Multi edition is the real thing
- Make sure the clear vacuum bag with its grey pattern is intact along all four sealed edges.
- Plug in the device: the BitBoxApp runs the Attestation Check automatically before you unlock it.
- If a warning appears, stop and reach out to BitBox support.
- Packaging seal
- Yes, the device comes in a clear, vacuum-sealed bag with a grey pattern along all four edges
- In the box
- 1 BitBox02, 1 microSD card, 1 USB-C extension cable, 1 USB-A to USB-C adapter, rubber pulls, stickers
2Getting started
Only download the software frombitbox.swiss/start
- App
- BitBoxApp (Windows, macOS, Linux, Android)
- Need a phone or computer?
- Yes, setup runs through the BitBoxApp on a computer or Android device
- Phone
- Android 9+ with USB-OTG; iOS is not supported
- Computer
- Windows 10+, macOS 12+, Linux (Debian 11.6+, Ubuntu 22.04+, Fedora 36+), 64-bit only; Chromebooks don't work
3Backup and access
- Backup
- Backup on the included microSD card (not encrypted by default); optionally write down the recovery words (24 words by default, BIP39; 12 words is also possible)
- PIN code
- Device password instead of a PIN code, entered on the device itself; after 10 failed attempts the device resets and you have to restore from the backup
- Passphrase
- Yes, optional passphrase of up to 149 characters (standard ASCII characters); enable it in the BitBoxApp (Settings > Manage device > Expert settings > Passphrase) and enter it on the device
- Recovering in another wallet
- Yes, the recovery words follow BIP39 and can be restored on another hardware wallet that supports BIP39
Restoring, or forgot your code?
4Keeping it current
Action neededUse the BitBoxApp to confirm your firmware is 9.26.5 or newer, and update if it isn't. That release resolves the issues BitBox disclosed in August 2026. No exploitation has been reported.
- Updating firmware
- Through the BitBoxApp (Settings > Manage device > Firmware); the firmware is bundled with the app and an update does not change which coins are supported
More about this wallet
- Third-party wallets
- Bitcoin: Electrum, Sparrow, Specter, Wasabi. Ethereum and EVM networks: MyEtherWallet, Rabby, NuFi. Cardano: AdaLite, NuFi
- Coins supported
- BitBox's current list
- BTC Direct integration
- Yes
- Support from BitBox
- BitBox support pageContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- BitBox 02 - Multi edition on cryptomaan.eu
Blockstream
Blockstream Jade Plus
1Verify first
How to tell if your Blockstream Jade Plus is the real thing
- While setting up the device in the Blockstream app, select 'Genuine Check'.
- Choose 'Yes' on the Jade to sign the challenge.
- If the check passes, tap 'Continue with Jade'. Using another app, or is the Jade already configured? Then run the check via verify.blockstream.com.
- If the check reports that the device is not genuine, do not use the Jade and get in touch with Blockstream support immediately.
- In the box
- 1 Jade Plus, 1 USB-C to USB-C cable, 1 getting-started guide, 2 recovery sheets, 2 compact seed sheets, stickers
2Getting started
Only download the software fromblockstream.com/app
- App
- Blockstream app (previously Blockstream Green; Windows, macOS, Linux, Android and iOS)
- Need a phone or computer?
- No for setup: via Advanced Setup the Jade Plus can be configured fully on the device itself (QR mode). Transactions require a companion app on a phone or computer
- Phone
- Android 7.0+ (Bluetooth and USB-C), iOS 16.0+ (Bluetooth)
- Computer
- Windows (x86_64), macOS (Intel and Apple Silicon) and Linux (x86_64 AppImage) via the Blockstream app
3Backup and access
- Backup
- Recovery phrase of 12 words (default) or 24 words (via Advanced Setup) on the included recovery sheets; optionally as a SeedQR on the compact seed sheets. Blockstream also advises a metal backup
- PIN code
- 6-digit PIN code, entered on the device; after 3 failed attempts the Jade and the blind oracle wipe their keys and you need to restore with the recovery phrase. A duress PIN can optionally be set
- Passphrase
- Yes, BIP39 passphrase; enable it via Options > BIP39 Passphrase before a wallet is active (Frequency: Next Login Only or Always Ask) and enter it on the device itself (Manual or WordList). Case-sensitive
- Recovering in another wallet
- Yes, restorable on a new Jade or another compatible wallet using the recovery phrase (BIP39)
Restoring, or forgot your code?
4Keeping it current
Action neededUpdate the firmware to 1.0.38 or higher before you set up the Jade. Version 1.0.37 fixes a memory bug found in December 2025, and 1.0.38 prevents an older version from being reinstalled. No exploitation has been reported.
- Updating firmware
- Through the Blockstream app (desktop via USB; mobile via USB or Bluetooth), the Update Web Portal in a WebSerial browser such as Chrome, air-gapped via JadeLink, or via the command line. Blockstream recommends updating before setup
More about this wallet
- Third-party wallets
- Sparrow, Nunchuk, Specter, BlueWallet, Electrum, Liana, Keeper, Bitcoin Safe and SideSwap; also HWI/Bitcoin Core
- BTC Direct integration
- No
- Support from Blockstream
- Blockstream support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Blockstream Jade Plus on cryptomaan.eu
Blockstream Jade Core
1Verify first
How to tell if your Blockstream Jade Core is the real thing
- While setting up the device in the Blockstream app, select 'Genuine Check'.
- Choose 'Yes' on the Jade to sign the challenge.
- If the check passes, tap 'Continue with Jade'. Using another app, or is the Jade already configured? Then run the check via verify.blockstream.com.
- If the check reports that the device is not genuine, do not use the Jade and get in touch with Blockstream support immediately.
- In the box
- 1 Jade Core, 1 USB-C to USB-C cable, 1 getting-started guide, 2 recovery sheets, stickers
2Getting started
Only download the software fromblockstream.com/app
- App
- Blockstream app (previously Blockstream Green; Windows, macOS, Linux, Android and iOS)
- Need a phone or computer?
- Yes, you finish setup in a companion app on a computer or phone (USB-C or Bluetooth)
- Phone
- Android 7.0+ (Bluetooth and USB-C), iOS 16.0+ (Bluetooth)
- Computer
- Windows (x86_64), macOS (Intel and Apple Silicon) and Linux (x86_64 AppImage) via the Blockstream app
3Backup and access
- Backup
- Recovery phrase of 12 words (default) or 24 words (via Advanced Setup) on the included recovery sheets. Blockstream also advises a metal backup
- PIN code
- 6-digit PIN code, entered on the device; after 3 failed attempts the Jade and the blind oracle wipe their keys and you need to restore with the recovery phrase. A duress PIN can optionally be set
- Passphrase
- Yes, BIP39 passphrase; enable it via Options > BIP39 Passphrase before a wallet is active (Frequency: Next Login Only or Always Ask) and enter it on the device itself (Manual or WordList). Case-sensitive
- Recovering in another wallet
- Yes, restorable on a new Jade or another compatible wallet using the recovery phrase (BIP39)
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the Blockstream app (desktop via USB; mobile via USB or Bluetooth), the Update Web Portal in a WebSerial browser such as Chrome, or via the command line. Blockstream recommends updating before setup
More about this wallet
- Third-party wallets
- Sparrow, Electrum, Nunchuk, BlueWallet and HWI. Connections that only work via QR code are ruled out, since the Jade Core has no camera
- BTC Direct integration
- No
- Support from Blockstream
- Blockstream support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Blockstream Jade Core on cryptomaan.eu
Keystone
Keystone 3 Pro
1Verify first
How to tell if your Keystone 3 Pro is the real thing
- Go to keyst.one/authentication (Device Verification) on a computer and click 'Scan QR Code'.
- Use the Keystone's camera to scan the QR code on the website.
- Enter the verification code that appears on the Keystone into the website and view the result.
- If verification fails, stop using the device, do not enter any recovery phrase and email [email protected]. Keystone advises running this check on arrival, before first use.
- Packaging seal
- Authenticity is confirmed with Device Verification; the device additionally has an anti-tamper mechanism
- In the box
- 1 Keystone 3 Pro, 1 USB-C to USB-C cable, 1 manual, 6 seed phrase sheets, 1 jelly tape; no microSD card
2Getting started
- App
- Keystone Nexus (iOS and Android)
- Need a phone or computer?
- No for setup: that happens entirely on the device. Balances and transactions require a software wallet on a phone or computer; Device Verification and firmware updates require a computer
- Phone
- Android, iOS 16.6+ for the Keystone Nexus app
- Computer
- No dedicated desktop app; works on a computer with browser extensions (MetaMask, Rabby, OKX) and desktop wallets (Sparrow) via QR code or USB
3Backup and access
- Backup
- Recovery phrase of 24 words (default) or 12 words on the included seed phrase sheets, or Shamir Backup (recovery phrase split into several parts, e.g. 2-of-3). One device manages up to 3 recovery phrases, each with a password of its own
- PIN code
- PIN (digits) or password (digits, letters and symbols), combined with a fingerprint (up to 3 fingerprints) for unlocking and signing. Forgotten password: reset it by verifying the recovery phrase. If the device is opened, the anti-tamper mechanism wipes all sensitive data
- Passphrase
- Yes; create it via Device Settings > Wallet Settings > Passphrase and enter it on the touchscreen. The passphrase is not saved and has to be re-entered after every restart (also possible via 'Passphrase Quick Access' on the lock screen)
- Recovering in another wallet
- Yes, restorable in any wallet that supports BIP39; mind the derivation path, which varies by brand (BTC and ETH match Ledger, other coins may not)
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Via microSD card (FAT32, file keystone3.bin) or via USB at keyst.one/firmware in Chrome (WebUSB); at least 40% battery
More about this wallet
- Third-party wallets
- MetaMask, OKX, Rabby, Solflare, Backpack, Keplr, Tonkeeper, BlueWallet, Sparrow, Nunchuk, UniSat, Eternl, Lace, NuFi, Safe, XRP Toolkit, Feather and more (45+ in total)
- Coins supported
- Keystone's current list
- BTC Direct integration
- No
- Support from Keystone
- Frequently asked questionsSubmit a request
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Keystone 3 Pro on cryptomaan.eu
NGRAVE
NGRAVE
1Verify first
How to tell if your NGRAVE is the real thing
- Power on the ZERO for the first time: the device prompts you to scan a QR code on NGRAVE's website.
- Scan that QR code with the ZERO's camera; this 'cryptographic attestation' confirms the device is authentic and was built by NGRAVE.
- At every start-up the ZERO verifies the firmware signature on its own; if it doesn't match, the device won't boot.
- If the box looks opened or damaged, leave the package untouched, take pictures and email [email protected].
- Packaging seal
- The ZERO itself can't be opened without leaving damage or marks
- In the box
- ZERO: 1 ZERO, 1 USB-C cable, manuals. ZERO + GRAPHENE: also 1 GRAPHENE (upper and lower plate) and 1 punch pen
2Getting started
Only download the software fromngrave.io/en/liquid
- App
- NGRAVE LIQUID (iOS and Android)
- Need a phone or computer?
- Setup takes place on the ZERO itself, but at first start-up the ZERO scans a QR code on NGRAVE's website for the authenticity check. Balances and transactions require the LIQUID app on a phone (or MetaMask/Rabby); firmware updates require a computer
- Phone
- Android 12+, iOS (iPhone 6 or newer)
- Computer
- No desktop app. For firmware updates: Windows 10+ or macOS 12 recommended, Linux via the command line. Usable on a computer with the MetaMask and Rabby browser extensions
3Backup and access
- Backup
- NGRAVE Perfect Key (64 hexadecimal characters, equal to a 24-word recovery phrase), to be stored on the stainless steel GRAPHENE plates (in the bundle or sold on their own); the 24 words can be shown via Settings > Display secret key. Since firmware 1.5 a new wallet can only be created as a Perfect Key; importing an existing 12, 15, 18 or 24-word recovery phrase still works
- PIN code
- 8-digit PIN code on a keypad whose digits keep moving around, optionally combined with a fingerprint; after 10 incorrect PINs the device wipes itself (when unlocking by fingerprint you're offered the option to wipe after 5 failed attempts). Sensors also wipe the device if it is opened
- Passphrase
- Yes; via Settings > Passphrase, 1 to 512 characters, case-sensitive, entered on the touchscreen. Every passphrase opens a separate hidden wallet; the passphrase is not saved on the ZERO
- Recovering in another wallet
- Yes, the Perfect Key can be converted to 24 words (BIP39) and imported into another ZERO or a different wallet
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through NGRAVE's official update tool on a computer (Windows 10+ or macOS 12 recommended; Linux via the command line) with the USB-C cable in 'update mode'. Only NGRAVE-signed firmware gets installed; downgrading is not possible
More about this wallet
- Third-party wallets
- MetaMask and Rabby Wallet; since firmware 1.8 the ZERO uses the Universal QR protocol (open UR standard), which opens the door to more wallets
- Coins supported
- NGRAVE's current list
- BTC Direct integration
- Yes
- Support from NGRAVE
- NGRAVE support pageContact
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- NGRAVE on cryptomaan.eu
SafePal
SafePal S1
1Verify first
How to tell if your SafePal S1 is the real thing
- Make sure the package is unopened and undamaged, and that the anti-counterfeit stickers on the box are unbroken.
- Turn on the device and pick a language: the 'Device Authentication' screen displays a QR code.
- Scan that QR code with your phone's browser and type the 6-digit code shown on the device into the verification page.
- The result tells you whether the device is authentic and has never been used before. No authentication screen, or the check fails? Then don't use the device and get in touch with SafePal.
SafePal authenticity checksafepalsupport.zendesk.comMore on the authenticity checksafepalsupport.zendesk.com
- Packaging seal
- Yes, the box carries anti-counterfeit stickers
- In the box
- 1 SafePal S1, 1 cleaning cloth, 3 mnemonic phrase cards, 1 manual, 1 card for downloading the app, 2 stickers, 1 USB cable
2Getting started
Only download the software fromsafepal.com/en/download
- App
- SafePal App (iOS and Android) and SafePal Extension (Chrome, Edge and Firefox)
- Need a phone or computer?
- Yes: at first start-up you use a phone to scan the QR code on the device for the authenticity check, and balances and transactions require the SafePal App. The wallet itself is created on the device
- Phone
- Android, iOS 15.0+
- Computer
- Windows and macOS for firmware updates (via USB); usable on a computer with the SafePal Extension (Chrome, Edge and Firefox)
3Backup and access
- Backup
- Recovery phrase (mnemonic phrase) of 12, 18 or 24 words, written on the 3 included mnemonic phrase cards
- PIN code
- PIN code of 6 to 12 digits; digits appear as dots and the keypad can be shuffled. After several failed attempts the device wipes the private key and you need to restore with the recovery phrase
- Passphrase
- Yes; set it on the device via Settings > Passphrase once the PIN has been entered. Letters, digits and symbols, 60 characters maximum, case-sensitive. Every passphrase creates a separate wallet under the same recovery phrase
- Recovering in another wallet
- Yes, restorable in any wallet that supports BIP39/BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Computer only (Windows or Mac), not by phone: get the upgrade.bin file from safepal.com/upgrade using the serial number, switch the S1 to 'Upgrade Mode' over USB and drop the file onto the virtual drive
More about this wallet
- Third-party wallets
- Works with the SafePal App and the SafePal Extension
- Coins supported
- SafePal's current list
- BTC Direct integration
- No
- Support from SafePal
- SafePal support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SafePal S1 on cryptomaan.eu
SafePal S1 Pro
1Verify first
How to tell if your SafePal S1 Pro is the real thing
- Make sure the package is unopened and undamaged, and that the anti-counterfeit stickers on the box are unbroken.
- Turn on the device and pick a language: the 'Device Authentication' screen displays a QR code.
- Scan that QR code with your phone's browser and type the 6-digit code shown on the device into the verification page.
- The result tells you whether the device is authentic and has never been used before. No authentication screen, or the check fails? Then don't use the device and get in touch with SafePal.
SafePal authenticity checksafepalsupport.zendesk.comMore on the authenticity checksafepalsupport.zendesk.com
- Packaging seal
- Yes, the box carries anti-counterfeit stickers
- In the box
- 1 SafePal S1 Pro, 1 cleaning cloth, 3 mnemonic phrase cards, 1 manual, 1 card for downloading the app, 2 stickers, 1 USB cable
2Getting started
Only download the software fromsafepal.com/en/download
- App
- SafePal App (iOS and Android) and SafePal Extension (Chrome, Edge and Firefox)
- Need a phone or computer?
- Yes: at first start-up you use a phone to scan the QR code on the device for the authenticity check, and balances and transactions require the SafePal App. The wallet itself is created on the device
- Phone
- Android, iOS 15.0+
- Computer
- Windows and macOS for firmware updates (via USB); usable on a computer with the SafePal Extension (Chrome, Edge and Firefox)
3Backup and access
- Backup
- Recovery phrase (mnemonic phrase) of 12, 18 or 24 words, written on the 3 included mnemonic phrase cards; verifiable via Settings > Seed Verification
- PIN code
- PIN code, changeable via Settings > Change PIN, with an optional shuffled keypad (Random PIN Keypad). The PIN has 6 to 12 digits; after several failed attempts the device wipes the private key and you need to restore with the recovery phrase
- Passphrase
- Yes; set it on the device via Settings > Passphrase. Letters, digits and symbols, 60 characters maximum, case-sensitive. Every passphrase creates a separate wallet under the same recovery phrase
- Recovering in another wallet
- Yes, restorable in any wallet that supports BIP39/BIP44
4Keeping it current
- Updating firmware
- Computer only (Windows or Mac), not by phone: get the upgrade.bin file from safepal.com/upgrade using the serial number, switch the S1 Pro to 'Upgrade Mode' over USB and drop the file onto the virtual drive
More about this wallet
- Third-party wallets
- Works with the SafePal App and the SafePal Extension
- Coins supported
- SafePal's current list
- BTC Direct integration
- No
- Support from SafePal
- SafePal support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SafePal S1 Pro on cryptomaan.eu
SafePal X1
1Verify first
How to tell if your SafePal X1 is the real thing
- Make sure the package is unopened and undamaged, and that the anti-counterfeit stickers on the box are unbroken.
- Turn on the X1, pick a language and pair it over Bluetooth with the SafePal App (version 4.2.0 or later): Hardware Wallet > SafePal X1 > Start Connection.
- Tap 'Activate' in the app; the app then verifies the device.
- After a successful activation the app shows the serial number and the moment of activation. If the device turns out to be fake or previously used, stop using it and get in touch with SafePal.
SafePal authenticity checksafepalsupport.zendesk.comMore on the authenticity checksafepalsupport.zendesk.com
- Packaging seal
- Yes, the box carries anti-counterfeit stickers
- In the box
- 1 SafePal X1, 1 cleaning cloth, 3 mnemonic phrase cards, 1 manual, 1 card for downloading the app, 2 stickers, 1 USB cable
2Getting started
Only download the software fromsafepal.com/en/download
- App
- SafePal App (iOS and Android) and SafePal Extension (Chrome, Edge and Firefox)
- Need a phone or computer?
- Yes, the X1 is activated over Bluetooth in the SafePal App before a wallet can be created on the device
- Phone
- Android, iOS 15.0+; SafePal App version 4.2.0 or later
- Computer
- A computer is needed for firmware updates (via USB); usable on a computer with the SafePal Extension (Chrome, Edge and Firefox)
3Backup and access
- Backup
- Recovery phrase (mnemonic phrase); you pick the length when creating it (12, 18 or 24 words) and write the words on the 3 included mnemonic phrase cards
- PIN code
- PIN code, set when the wallet is created and required to approve every transaction. The X1 includes a self-destruct mechanism
- Passphrase
- Yes. Within SafePal wallets, a passphrase can be up to 60 characters (letters, digits and symbols) and is case-sensitive
- Recovering in another wallet
- Yes, restorable in any wallet that supports BIP39/BIP44
4Keeping it current
- Updating firmware
- Computer only, not by phone: get the upgrade.bin file from safepal.com/upgrade using the serial number, plug the X1 in over USB, select 'Enter Upgrade Mode' and drop the file onto the virtual drive
More about this wallet
- Third-party wallets
- Works with the SafePal App and the SafePal Extension
- Coins supported
- SafePal's current list
- BTC Direct integration
- No
- Support from SafePal
- SafePal support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SafePal X1 on cryptomaan.eu
Tangem
Tangem Wallet 2.0
1Verify first
How to tell if your Tangem Wallet 2.0 is the real thing
- Install the official Tangem app from the App Store or Google Play.
- Open the app and tap the card against the back of your phone; the app verifies automatically that the chip and firmware are Tangem's.
- When the 'Create Wallet' screen shows up, the card is authentic and has never been activated.
- Does the app report the wallet as already activated although you never did so? Reset the card to factory settings. If the authenticity check fails, don't create a wallet and reach out to Tangem Support (include photos of the card and packaging plus where you bought it).
- Packaging seal
- Tangem relies on the app rather than stickers to confirm a card is genuine
- In the box
- 3 Tangem cards (cryptomaan sells sets of 3; Tangem offers sets of 2 or 3), 1 getting-started leaflet, 1 spec sheet
2Getting started
Only download the software fromtangem.com/enApp download button on the homepage
- App
- Tangem app (iOS and Android)
- Need a phone or computer?
- Yes, an NFC-enabled phone running the Tangem app is always required, setup included
- Phone
- Android 6.0+ or iOS 15.0+ with full NFC support; not on iPhone 6/6s or iPhone SE (1st generation)
- Computer
- No desktop support; works only with the Tangem mobile app
3Backup and access
- Backup
- Seedless by default: the private key is generated on the chip and copied to 1 or 2 backup cards during setup; no further cards can be added afterwards. Alternatively, create the wallet with a 12- or 24-word recovery phrase (generated in the app) or import an existing recovery phrase
- PIN code
- Access code: any word, phrase or number you like, entered in the app. After 6 incorrect tries the delay per attempt grows by 1 second, up to 45 seconds at most; the card is never wiped. Forgot the code? Reset it in the app using a second card from the set. Biometrics in the app are optional
- Passphrase
- Limited: when importing an existing recovery phrase (12, 15, 18, 21 or 24 words), the app lets you fill in a passphrase
- Recovering in another wallet
- Only when the wallet was created with a recovery phrase (BIP39); without one, the key exists solely on the cards. Note: a recovery phrase does not guarantee access in another wallet
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- No firmware updates: the firmware is loaded into the chip a single time and can never be modified. New features and coins arrive with Tangem app updates
More about this wallet
- Third-party wallets
- dApps are reachable via WalletConnect in the Tangem app
- Coins supported
- Tangem's current list
- BTC Direct integration
- No
- Support from Tangem
- Tangem support pageContact
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Tangem Wallet 2.0 on cryptomaan.eu
OneKey
OneKey Pro
1Verify first
How to tell if your OneKey Pro is the real thing
- Look over the packaging: there should be no signs the box was opened or re-glued, the 'self-destruct' label should be undamaged and the holographic seal on the device should still be in place.
- Turn on the device: it should be brand new, with no PIN, recovery phrase or wallet.
- Connect it to the OneKey App and run the authenticity check: click the account name, select the hardware wallet, then 'Edit' > 'Device authentication', and confirm on the device.
- When the screen reads 'Verification successful', it's a genuine OneKey device. Broken seal, or the device has already been set up? Don't use it and contact OneKey support.
- Packaging seal
- Yes: a 'self-destruct' label on the box and a holographic seal on the device; the shrink wrap only offers protection and is not a mark of authenticity
- In the box
- 1 OneKey Pro, 1 USB-C cable, 3 recovery sheets
2Getting started
Only download the software fromonekey.so/download
- App
- OneKey App (Windows, macOS, Linux, iOS, Android and a browser extension for Chrome)
- Need a phone or computer?
- No for setup: the recovery phrase is generated offline on the device. Balances, transactions and the authenticity check require the OneKey App on a phone or computer
- Phone
- Android 8.0+, iOS 14.0+ and iPadOS 14.0+
- Computer
- Windows 10+, macOS 10.11+, Linux (Ubuntu 12.04+, Fedora 21+, Debian 8+)
3Backup and access
- Backup
- 12- or 24-word recovery phrase, written on the 3 included recovery sheets
- PIN code
- PIN code of 6 to 50 digits on the touchscreen, supplemented by a fingerprint; 5 incorrect PINs in a row reset the device. With 'Attach to PIN' (firmware 4.15.0+), a second PIN directly opens a hidden passphrase wallet
- Passphrase
- Yes; enable it on the device via Settings > Wallet > Passphrase. You type the passphrase in the OneKey App and confirm it on the device; 50 characters max (ASCII 32-126), stored nowhere. Every passphrase opens a separate hidden wallet
- Recovering in another wallet
- Recovery phrase is BIP39-compliant
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Using the OneKey App or firmware.onekey.so. Downgrades to versions with known problems are blocked
More about this wallet
- Third-party wallets
- MetaMask, OKX Wallet, Rabby and Sparrow; plus dApps through WalletConnect v2
- Coins supported
- OneKey's current list
- BTC Direct integration
- No
- Support from OneKey
- OneKey support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- OneKey Pro on cryptomaan.eu
OneKey Classic 1S
1Verify first
How to tell if your OneKey Classic 1S is the real thing
- Look over the packaging: there should be no signs the box was opened or re-glued, the 'self-destruct' label should be undamaged and the holographic seal on the device should still be in place.
- Turn on the device: it should be brand new, with no PIN, recovery phrase or wallet.
- Connect it to the OneKey App and run the authenticity check: click the account name, select the hardware wallet, then 'Edit' > 'Device authentication', and confirm on the device.
- When the screen reads 'Verification successful', it's a genuine OneKey device. Broken seal, or the device has already been set up? Don't use it and contact OneKey support.
- Packaging seal
- Yes: a 'self-destruct' label on the box and a holographic seal on the device; the shrink wrap (absent on the Classic series from September through November 2025) only offers protection and is not a mark of authenticity
- In the box
- 1 OneKey Classic 1S, 1 USB-C cable, 3 recovery sheets, 1 sticker
2Getting started
Only download the software fromonekey.so/download
- App
- OneKey App (Windows, macOS, Linux, iOS, Android and a browser extension for Chrome)
- Need a phone or computer?
- No for setup: the recovery phrase is generated offline on the device. Balances, transactions and the authenticity check require the OneKey App on a phone or computer
- Phone
- Android 8.0+, iOS 14.0+
- Computer
- Windows 10+, macOS 10.11+, Linux (Ubuntu 12.04+, Fedora 21+, Debian 8)
3Backup and access
- Backup
- 12- or 24-word recovery phrase, written on the 3 included recovery sheets
- PIN code
- PIN code of 6 to 9 digits (digits 1 to 9, no 0); when used with the app, the device displays the digit positions and you tap them in the app. 5 incorrect PINs in a row reset the device. 'Attach to PIN' from firmware 3.14.0
- Passphrase
- Yes; enable it on the device via Settings > Security > Passphrase. You type the passphrase in the OneKey App and confirm it on the device; 50 characters max (ASCII 32-126), stored nowhere. Every passphrase opens a separate hidden wallet
- Recovering in another wallet
- Recovery phrase is BIP39-compliant
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Using the OneKey App or firmware.onekey.so. Downgrades to versions with known problems are blocked
More about this wallet
- Third-party wallets
- MetaMask, OKX Wallet, Rabby and Sparrow; plus dApps through WalletConnect v2
- Coins supported
- OneKey's current list
- BTC Direct integration
- No
- Support from OneKey
- OneKey support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- OneKey Classic 1S on cryptomaan.eu
OneKey Classic 1S Pure
1Verify first
How to tell if your OneKey Classic 1S Pure is the real thing
- Look over the packaging: there should be no signs the box was opened or re-glued, the 'self-destruct' label should be undamaged and the holographic seal on the device should still be in place.
- Plug in the device: it should be brand new, with no PIN, recovery phrase or wallet.
- Connect it to the OneKey App and run the authenticity check: click the account name, select the hardware wallet, then 'Edit' > 'Device authentication', and confirm on the device.
- When the screen reads 'Verification successful', it's a genuine OneKey device. Broken seal, or the device has already been set up? Don't use it and contact OneKey support.
- Packaging seal
- Yes: a 'self-destruct' label on the box and a holographic seal on the device; the shrink wrap (absent on the Classic series from September through November 2025) only offers protection and is not a mark of authenticity
- In the box
- 1 OneKey Classic 1S Pure, 1 USB-C cable, 3 recovery sheets, 1 sticker
2Getting started
Only download the software fromonekey.so/download
- App
- OneKey App (Windows, macOS, Linux, iOS, Android and a browser extension for Chrome)
- Need a phone or computer?
- The device has no battery and must always be connected over USB-C to a phone, computer or other power source. The recovery phrase is generated on the device itself; balances, transactions and the authenticity check require the OneKey App
- Phone
- Android 8.0+, iOS 14.0+
- Computer
- Windows 10+, macOS 10.11+, Linux (Ubuntu 12.04+, Fedora 21+, Debian 8)
3Backup and access
- Backup
- 12- or 24-word recovery phrase, written on the 3 included recovery sheets
- PIN code
- PIN code of 6 to 9 digits (digits 1 to 9, no 0); when used with the app, the device displays the digit positions and you tap them in the app. 5 incorrect PINs in a row reset the device
- Passphrase
- Yes; enable it on the device via Settings > Security > Passphrase. You type the passphrase in the OneKey App and confirm it on the device; 50 characters max (ASCII 32-126), stored nowhere. Every passphrase opens a separate hidden wallet
- Recovering in another wallet
- Recovery phrase is BIP39-compliant
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Using the OneKey App or firmware.onekey.so
More about this wallet
- Third-party wallets
- MetaMask, OKX Wallet, Rabby and Sparrow; plus dApps through WalletConnect v2
- Coins supported
- OneKey's current list
- BTC Direct integration
- No
- Support from OneKey
- OneKey support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- OneKey Classic 1S Pure on cryptomaan.eu
SecuX
SecuX Neo Series
1Verify first
How to tell if your SecuX Neo Series is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- NeoGold: device, USB-C cable, 2 recovery sheets, getting-started guide. Neo-X: also 2 X-SEED plates and an engraving pen
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuX Wallet app (iOS and Android)
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; after that the SecuX Wallet app on a smartphone is required
- Phone
- Android 6.0+, iOS 12+
- Computer
- Desktop not supported; runs solely with the SecuX Wallet mobile app
3Backup and access
- Backup
- 24-word recovery phrase on paper recovery sheets; on the Neo-X also X-SEED plates with an engraving pen
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuX Wallet app over Bluetooth; the app checks for new firmware automatically
More about this wallet
- Third-party wallets
- MetaMask, WalletConnect
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX Neo Series on cryptomaan.eu
SecuX V20
1Verify first
How to tell if your SecuX V20 is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- 1 SecuX V20, 1 USB-C cable, 1 protective cover, 2 recovery sheets, 1 quick start guide
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuXess (web app) and SecuX Mobile app
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; management and transactions require the web app or the mobile app
- Phone
- Android 6.0+, iOS 12+ (via Bluetooth)
- Computer
- Windows 10+, macOS 10.13.6+, Linux or ChromeOS, through the browser (Chrome 71+ or Opera 57+)
3Backup and access
- Backup
- 24-word recovery phrase (BIP39) on paper recovery sheets; 12 or 18 words can be used for recovery as well
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- Yes, in the form of a 'Hidden Wallet': passphrase of 1 to 99 characters with a separate PIN code of 4 to 8 digits
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuXess web app with a USB cable in Chrome, or over Bluetooth using the SecuX Firmware Update app
More about this wallet
- Third-party wallets
- MetaMask (via QR code), WalletConnect 2.0
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX V20 on cryptomaan.eu
SecuX Nifty
1Verify first
How to tell if your SecuX Nifty is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- 1 SecuX Nifty, 1 USB-C cable, 1 aluminium seed plate, 2 recovery sheets
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuX Wallet app (iOS and Android)
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; after that the SecuX Wallet app on a smartphone is required
- Phone
- Android 6.0+, iOS 12+
- Computer
- Desktop not supported; runs solely with the SecuX Wallet mobile app
3Backup and access
- Backup
- 24-word recovery phrase on paper recovery sheets plus an included aluminium plate
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- No
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuX Wallet app over Bluetooth; the app checks for new firmware automatically
More about this wallet
- Third-party wallets
- WalletConnect 2.0; MetaMask announced as coming
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX Nifty on cryptomaan.eu
SecuX W20C-PLUS
1Verify first
How to tell if your SecuX W20C-PLUS is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- W20 series: hardware wallet, USB cable, protective cover, 2 recovery sheets, quick start guide
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuXess (web app) and SecuX Mobile app
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; management and transactions require the web app or the mobile app
- Phone
- Android 6.0+, iOS 12+ (via Bluetooth)
- Computer
- Windows 10+, macOS 10.13.6+, Linux or ChromeOS, through the browser (Chrome 71+ or Opera 57+)
3Backup and access
- Backup
- 24-word recovery phrase (BIP39) on paper recovery sheets; 12 or 18 words can be used for recovery as well
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- Yes, in the form of a 'Hidden Wallet': passphrase of 1 to 99 characters with a separate PIN code of 4 to 8 digits
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuXess web app with a USB cable in Chrome, or over Bluetooth using the SecuX Firmware Update app
More about this wallet
- Third-party wallets
- MetaMask (via QR code), WalletConnect
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX W20C-PLUS on cryptomaan.eu
SecuX W10C-PLUS
1Verify first
How to tell if your SecuX W10C-PLUS is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- W10 series: hardware wallet, USB cable, black sleeve, 2 recovery sheets, quick start guide
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuXess (web app)
- Need a phone or computer?
- Yes: the device has no battery and only runs when plugged into a computer; management and transactions require the SecuXess web app
- Phone
- Not supported; computer only
- Computer
- Windows 10, macOS 10.13.6+, Linux or ChromeOS, through the browser (Chrome 71+ or Opera 57+)
3Backup and access
- Backup
- 24-word recovery phrase (BIP39) on paper recovery sheets; 12 or 18 words can be used for recovery as well
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- Yes, in the form of a 'Hidden Wallet': passphrase of 1 to 99 characters with a separate PIN code of 4 to 8 digits
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuXess web app with a USB cable in Chrome
More about this wallet
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX W10C-PLUS on cryptomaan.eu
Foundation
Passport Prime
1Verify first
How to tell if your Passport Prime is the real thing
- Look at the packaging: the box is sealed with a layer of self-adhesive bubble film, wrapped in shrink film.
- Power on the Prime, scan the QR code with your phone to launch Envoy and connect over QuantumLink.
- As part of setup, the Prime runs a Security Check by itself: Envoy has Foundation's validation server verify a key held in the secure element.
- A failed check may mean the device was tampered with or switched in transit: stop using it and email [email protected].
- Packaging seal
- Yes, the box is sealed with self-adhesive bubble film and shrink film; since customs may open a parcel, the Security Check matters as well
- In the box
- 1 Passport Prime, 1 setup card, 3 Keycards with Faraday sleeves, 1 USB-C charging cable
2Getting started
Only download the software fromfoundation.xyz/envoy
Official manualdocs.foundation.xyzSupplementary manual (setup with manual backup)docs.foundation.xyz
- App
- Envoy (iOS and Android)
- Need a phone or computer?
- Yes, setup starts by scanning a QR code with your phone and runs through the Envoy app (QuantumLink), Security Check and first firmware update included
- Phone
- Android and iOS through the Envoy app (App Store, Google Play and F-Droid)
- Computer
- No Foundation desktop app; usable on a computer with third-party wallets like Sparrow (via QR code, USB or file)
3Backup and access
- Backup
- Magic Backup as standard: Shamir Secret Sharing splits the Master Key into 3 parts (2 on Keycards via NFC, 1 encrypted in Envoy and your Apple or Google account); any 2 parts suffice. Alternatives with manual setup: 2-of-3 entirely on the 3 Keycards, or writing down the BIP39 recovery phrase (SeedQR also possible)
- PIN code
- PIN code of 6 to 12 digits or an alphanumeric password; 10 failed attempts in a row make the device erase the Master Key, after which you restore from a backup. Active tamper protection
- Passphrase
- Yes; through 'Apply Passphrase' in the Bitcoin Wallet app on the device. The passphrase isn't saved and unlocks a separate wallet; multiple passphrases are possible
- Recovering in another wallet
- Yes, the Master Key can be displayed as a 'BIP39-compliant' recovery phrase via Settings > Advanced Backups > View Seed Words; the other way round, a recovery phrase from another compatible wallet can be imported
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through Envoy over QuantumLink (download, verification and installation happen automatically) or manually with an update file from GitHub
More about this wallet
- Third-party wallets
- Sparrow, Nunchuk, Specter, Electrum and BlueWallet (pair via QR code; sign via QR code, USB or file)
- BTC Direct integration
- No
- Support from Foundation
- Foundation support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- Passport Prime on cryptomaan.eu
ERA
ERA Wallet
1Verify first
How to tell if your ERA Wallet is the real thing
- At first start-up, tap START on the device and install the 'ERA Wallet Companion' app through the QR code on the screen.
- Tap VERIFY on the device and 'Start verification' in the app; the app displays a QR code.
- Scan that code with the ERA's camera; the secure chip signs the reply and the ERA displays a QR code back.
- Scan that one with the app: 'Authenticity check success' means the device is genuine and gets activated. The check can be repeated later via Settings > Authenticity Check in the app.
- Packaging seal
- The box comes sealed
- In the box
- 1 ERA Wallet, 1 wireless charging pad (USB adapter not supplied), 3 ERA Recovery Cards, 1 paper recovery sheet, 1 quick start leaflet
2Getting started
- App
- ERA Wallet Companion (iOS and Android)
- Need a phone or computer?
- Yes, at first start-up the authenticity check is done with the ERA companion app on a phone; firmware updates also go through the phone (NFC)
- Phone
- Android, iOS 13.0+ for the ERA companion app; firmware updates need a phone with NFC
- Computer
- No desktop app of ERA's own; usable on a computer with Sparrow, Guarda and browser extensions such as Keplr and Suiet, among others, via QR code
3Backup and access
- Backup
- ERA Recovery Card (recommended): encrypted NFC backup with a PIN code of its own, 3 cards in the box; a card locks for good after 15 wrong PINs. Alternatives: a 12- or 24-word recovery phrase on paper, or Shamir shares (20 or 33 words per share, threshold of your choosing). Up to 10 independent wallets, each with its own recovery phrase
- PIN code
- PIN code of 4 to 8 digits or a password of 4 to 256 characters; 5 failed attempts make the device reset itself and erase every wallet. An additional wallet password can be set per wallet
- Passphrase
- Yes; inside the wallet via the settings icon > Passphrase > Create, entered on the touchscreen. The device forgets the passphrase when switched off; one can be active per wallet at any time
- Recovering in another wallet
- Yes, using the paper recovery phrase (12 or 24 words) in a different BIP39 wallet. An ERA Recovery Card can only be read by ERA hardware
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Over NFC with the ERA companion app on a phone (battery at 40% or more); the device checks the signature before installing. Firmware, bootloader and the ERA Lens database are updated separately
More about this wallet
- Third-party wallets
- OKX, Bitget Wallet, MetaMask, Rabby, imToken, Nunchuk, BlueWallet, Sparrow, Solflare, Backpack, Guarda, VESPR, Suiet, Keplr, XRP Toolkit, Tonkeeper and LetsExchange; on top of that, every wallet supporting EIP-4527
- Coins supported
- ERA's current list
- BTC Direct integration
- No
- Support from ERA
- ERA support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- ERA Wallet on cryptomaan.eu
If the brand's manual says something different from this page, go with the brand's manual.
Still stuck? Our customer service team is happy to help.
Updated 11 October 2026
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